Built for Amazon Connect

Real-time Compliance Intelligence
for Regulated Contact Centers

Protect your agents. Protect your customers. Protect your business.

Explore Solutions Request Demo
$50K+ HIPAA Violation Fines
Real-time Compliance Monitoring
100% Serverless Architecture
Live Call Monitor
HIPAA Disclosure - Verified
PHI Detection - Review Required
Suggest: Compliant Response Template
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Solutions

Compliance Intelligence Products

Axidion offers a variety of purpose-built tools for regulated contact centers. Each product addresses specific compliance challenges that generic solutions cannot solve.

Flagship Product

CallGuard RT

Real-time Agent Coaching & Compliance Enforcement

Live guidance that appears on agent screens during calls. Detects compliance gaps, suggests compliant responses, and prevents violations before they happen.

Real-time transcription analysis
HIPAA disclosure detection
PHI exposure prevention
Compliant response templates
WebSocket agent desktop integration
$15-25 per agent / month
Healthcare Insurance Financial Services
Request Demo
Post-Call Intelligence

AuditFlow

Automated QA & Compliance Reporting

Comprehensive post-call analysis that goes beyond generic evaluations. Industry-specific compliance scoring, audit trails, and regulatory reporting.

Custom evaluation scorecards
State-specific compliance rules
TCPA compliance for collections
Mandatory script verification
Audit-ready compliance reports
Custom based on volume
Debt Collection Insurance Banking
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Architecture

How It Works

Built on AWS serverless architecture for infinite scalability and reliability. No infrastructure management. Pay only for what you use.

Amazon Connect

Amazon Connect

Contact Lens captures real-time audio and transcription

Amazon Kinesis Data Streams

Kinesis Data Streams

Ingests audio and transcript data in real-time

AWS Lambda

AWS Lambda

Processes conversations against compliance rules

Amazon Bedrock

Amazon Bedrock

Generates contextual coaching suggestions

Agent Desktop

WebSocket pushes guidance cards in real-time

100% Serverless
<1s Latency
Auto Scaling
AWS Native
See It In Action

Product Demonstrations

Interactive previews showing how our solutions work in real compliance scenarios.

Agent Desktop - CallGuard RT
JS
Jane Smith On Call - 03:24
LIVE
Customer: I need to update my prescription information and my address has changed.
Agent: I'd be happy to help you with that. Before we proceed...
CallGuard RT Guidance
HIPAA Verification Required

Customer requesting PHI update. Verify identity before proceeding.

Suggested Response

"For your protection, I need to verify your identity. Can you please confirm your date of birth and the last four digits of your member ID?"

Call recording disclosure
Identity verification
PHI access authorization

Real-time Compliance Guidance

CallGuard RT monitors every conversation in real-time and provides instant guidance to agents. When compliance-sensitive topics arise, agents receive contextual suggestions to ensure proper handling.

Sub-second Response

Guidance appears within 500ms of spoken words

PHI Protection

Automatically detects and flags sensitive information

Violation Prevention

Stop compliance issues before they're recorded

Compliance Dashboard - AuditFlow

Call Compliance Report

#CF-2024-78432
85 SCORE
Required Disclosures
100%
Identity Verification
100%
PHI Handling
60%
Call Documentation
80%
Findings
SSN mentioned without secure transfer protocol at 4:32
Recommended: Add verbal confirmation of secure line

Automated Compliance Auditing

AuditFlow analyzes every call against your specific compliance requirements. Generate audit-ready reports, identify training opportunities, and maintain regulatory documentation automatically.

Custom Scorecards

Industry and state-specific compliance criteria

Trend Analysis

Track compliance metrics over time

Export Reports

Audit-ready documentation for regulators

Leadership

Meet the Founder

Peleke Sensini

Peleke Sensini

Founder & AWS Amazon Connect Expert

I specialize in building intelligent contact center solutions on AWS. With deep expertise in Amazon Connect, Contact Lens, and the broader AWS ecosystem, I help regulated industries solve their most challenging compliance and customer experience problems.

Axidion was born from a simple observation: generic contact center tools fail regulated industries. Healthcare organizations face $50,000+ fines per HIPAA violation. Financial services companies navigate complex state-by-state requirements. These organizations need purpose-built compliance intelligence, not retrofitted features.

My approach combines serverless AWS architecture with domain-specific compliance expertise. The result: solutions that scale automatically, integrate natively with Amazon Connect, and understand the unique requirements of regulated industries.

Areas of Expertise

Amazon Connect Contact Lens AWS Lambda Amazon Bedrock Kinesis Data Streams Real-time Processing HIPAA Compliance Healthcare Technology Serverless Architecture

Certifications

AWS Solutions Architect Professional AWS Certified Solutions Architect Professional
AWS Certified Amazon Connect Specialty
Medium

Publications

Thoughts on contact center compliance, AWS architecture, and building for regulated industries.

Amazon Connect

Hotel Booking Call Center With Amazon Connect Part 1

Introduction to Amazon Connect - a cloud-based contact center solution. Building an intelligent hotel booking call center system.

Read on Medium
Generative AI

Build Generative AI Chatbots Using Prompt Engineering

Learn how to build powerful generative AI chatbots using prompt engineering with Amazon Redshift and Amazon Bedrock.

Read on Medium
View All Publications on Medium
Get Started

Let's Build Your Compliance Solution

Ready to protect your contact center with intelligent compliance monitoring? Whether you're exploring options or ready to implement, I'd love to discuss how Axidion can help your organization.

Email contact@axidion.org
Focus Areas Healthcare, Insurance, Financial Services

For Amazon Connect Partners

Looking to add compliance capabilities to your client implementations? Axidion offers white-label solutions for implementation partners. Let's discuss how we can work together.